For our online customers, thank you so much for your business. Some information regarding our online ordering –
- For Australian postage - On business days – Monday to Friday excluding public holidays, if an order is paid for and received by us prior to 1.00pm it will be posted on that day. Australia wide the postage for orders under $15 has been raised to $15 to cover the increase in postage costs. Between $15 and $45 postage is $10 and for orders over $45 we pay the postage - for Australian orders only. Owing to recent increases in postage charges, we find it necessary to charge $15 for orders under $15. For Sydney orders we post Express next day delivery. NOTE: changes - During the COVID crisis we are not able to guarantee same day postage as we are handling an extra load and we still wish to provide our normal personal service AND it has been advised by Australia Post that there is no advantage in posting Express as there is so guarantee of any faster service.
- For orders received after 1.00pm or on a non business day – the order will be posted the next business day. Please see above note.
- All orders are packed by hand exclusively for each customer.
- For overseas postage – The same daily cutoff applies as for Australian orders – with orders under $45 the full postage is due and for orders over $45 we pay half the Australian Postage – all packages are sent by Air Mail to ensure the fastest delivery, which I am advised, is about 10 to 14 business days to United States and Canada in particular. Please see above note re shipping.