As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from The Licorice Shop. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.
Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you.
Returns Policy for retail and trade customers
Refunds for faulty or incorrect items
If we send you the incorrect product.
If the product we have sent to you is completely incorrect and not a close substitute, we will either (A) Refund you for the value of the originally ordered item, or (B) send you a replacement depending on which option you would prefer.
If we send you a faulty product.
If a product is shipped to you in faulty condition. We will either (A) Refund you for the value of the good, or (B) Send you a replacement depending on which option you would prefer.
Damaged during shipment
If you're parcel is damaged during shipping, we ask that you don't sign with the courier and contact our customer service team on 0488 11 55 88 as soon as possible. The customer service team will either (A) Refund you for the value of the goods, or (B) Send you a replacement depending on which option you would prefer. Any and all issues need to be raised with us within 24 hours of receipt of delivery.
If you request 'Authority To Leave' then all responsibility of The Licorice Shop for damages or lost parcels will be voided.
Returns time frames
- Non perishable items can be exchanged within 30 days.
- Perishable products that have not been opened and are in saleable condition, can be exchanged for up to 30 days.
- Damaged products, or products not in saleable condition, can not be returned.
To make a claim, you must first contact us to arrange a Return Number and then item[s] must be returned to The Licorice Shop.
If items are to be shipped with the Return Slip to the returns department, please address it to:
The Licorice Shop
Shop 1, 58 Lakeside Drive
Kanahooka, NSW 2530
PH: 0488 11 55 88
All returns and exchange enquiries will attempt to be dealt within 30 days.
All refunds will be returned via the payment method that was originally used to purchase the goods.
Sale or On Special Products
No exchange or refund will be given for sale or on-special products. If a product is exchanged the cost of shipping is paid by the customer.